Help center
Operated by Czar16
Set up your outreach, check your queue, and find help when something needs attention. Need a hand? Contact us.
Your first email
- Sign in with Google, then check your Gmail connection in Settings.
- Add recipients in Contacts. You can enter a person individually or import a list and review it before saving.
- Create a message in Templates. Use
{{name}},{{company}}, and{{role}}to personalize it. - In Compose, choose a template and recipients. Review each personal preview before approving the send. Every recipient gets a separate email from your Gmail account.
- Follow progress in History and check available sending capacity in Usage.
Common questions
How do I attach my resume?
Upload your PDF in Settings, then select Attach PDF in Compose. Mentioning a resume in your message does not attach it.
Why is Gmail disconnected?
Open Settings and reconnect Gmail, granting the requested sending permission. If your Google Workspace administrator blocks access, ask them for help. Reconnecting does not restart cancelled emails; review History before preparing another send.
What does Sent mean?
Sent means Gmail accepted the email. It does not confirm delivery to the recipient’s inbox. Failed entries in History explain what went wrong.
What should I do with Needs review?
Check your Gmail Sent folder yourself before deciding what to do next. The outcome is uncertain, and Mailloop never automatically resends these messages.
Why can’t I send more emails?
Usage shows your remaining allowance and reset times. Queued emails reserve capacity too. Google applies its own sending limits separately from Mailloop.
Does Mailloop read replies or send follow-ups automatically?
Mailloop does not read your inbox or detect replies. Premium users can mark replies manually in History and use follow-up reminders. Reminders do not send emails; you review and approve each message.
Still need help?
Contact support with the page you were using and the error you saw. For plan and billing details, see pricing and billing information.